CounsellingMatch Privacy Policy

This Privacy Policy describes how we gather and use information on our site. We are committed to providing a safe website where the privacy and personal information of all users are respected and protected. CounsellingMatch is fully compliant with Canadian Federal and Provincial privacy laws and regulations including the Personal Information Protection and Electronic Documents Act.

Third Party Websites

While navigating through our site, you may come across links to other websites. These links are provided to our users for informational purposes, and the corresponding websites are not covered under this Privacy Policy. CounsellingMatch neither endorses nor takes responsibility for the contents, terms and policies contained in these websites.

Your Personal Information

We collect personally identifiable information such as your name and email address that you provide to us upon registering for our services. This information is kept confidential and will not be shared with third parties. Professionals who list with CounsellingMatch will be able to decide what, if any, personal information will be displayed on their profiles.

HIPAA / PIPEDA Compliance

CounsellingMatch does not store Personal Health Information (PHI), therefore we do not fall under federal or state/provincial regulations concerning such information. We do, however, implement many of the policies, safeguards and security measures prescribed by these laws in order to protect the personal information of our customers.

Information about Online Visitors

Web servers on the internet commonly collect and store certain information about visitors. This information may include visitors’ IP addresses, times of visit, type of browser used, duration of visit and previous website visited. Likewise, CounsellingMatch collects such information for statistical and research purposes to help continually improve our services and better meet the needs of our clients and visitors.

Use of Cookies

Cookies are small data files that are downloaded into your computer upon visiting our site. They cannot alter or control programs or deliver viruses to your computer. Cookies are used to provide convenience and personalize your web experience by helping to recall your activity on previous visits to a website. CounsellingMatch will not use cookies to gather and store personally identifiable information of visitors. Cookies will be used to gather data about site activity and trends to help us provide a more user-friendly experience. If you so wish, you may disable cookies on your browser’s settings. Keep in mind, this may disable some of the features of our website.

Security of Personal Information

We are firmly committed to the protection of the personal information of all those who use our website and services. We have set in place measures to ensure the security of our website and to prevent unauthorized use, access and disclosure of personal information.

Transmission of Information

CounsellingMatch forces web browsers to use cryptographically secure connections when communicating with our servers. This helps protect any personal information and the details of your activity.

Storage of Information

Counsellor information such as name, email address and phone number are stored in secure, monitored databases. Backup snapshots of these databases are regularly taken and are stored securely as well.

We do not store any other user information.

Use of Email

Email is not advised as a means for transmission of sensitive data. While we do allow users to submit referrals to counsellors via email, the most secure method of contact is to call or text.

Emails are sent via a secured third-party transmissions service.

Credit Card Processing

CounsellingMatch does not store or manage any credit card or financial information. To process transactions, we use a third-party intermediary that is not authorized to use or store your personal credit card or billing information except for processing of payments on our behalf.

Policy Changes

Any changes or updates to our Privacy Policy will be posted on this page.